Privacy Policy

1. About Eden’s Thread

Business Name: Edens Thread
GSTIN: 27ALBPJ4996Q1Z8

Principal Business Address: N307, City Avenue, Wakad, Pune, Maharashtra – 411057

Website: edensthread.com
General Enquiries: hello@edensthread.com
Order-related Enquiries: orders@edensthread.com
Customer Care: +91 91460 04224
Grievance Officer: Sonia Sophia Joseph

For privacy-related questions or requests, you may contact us using the details above.

2. Information we collect

2.1 Information You Provide

When you place an order, contact us, submit an enquiry, request support or otherwise interact with us, we may collect:

• Full name
• Email address
• Mobile or telephone number
• Shipping/delivery address
• Apartment, building or unit information
• Landmark, where provided
• City
• State
• PIN code
• Products ordered
• Product size, colour, variant and quantity
• Order value and transaction information
• Information relating to returns, refunds or cancellations
• Information provided in enquiries or customer-support communications
• Information voluntarily provided through forms on our website
• Newsletter subscription information

Please do not provide passwords, card PINs, CVVs, banking passwords or other sensitive authentication credentials to us through email, contact forms or customer-support messages.

3. Payment information

Eden’s Thread may use third-party payment service providers, including Razorpay, to process online payments.

When you make a payment, the payment service provider may collect and process payment information in accordance with its own terms, privacy policy and applicable security requirements.

Eden’s Thread does not intentionally collect or store your complete card number, CVV, UPI PIN, net-banking password or other payment authentication credentials.

We may receive and retain transaction-related information necessary to process and administer your order, such as payment status, order ID, payment ID, transaction reference, payment amount, currency, payment date and time, and refund status where applicable.

4. Information collected automatically

When you access our website, certain technical information may be collected automatically, including, where applicable:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website
• Website interaction information
• Technical logs
• Information necessary for security, fraud prevention and website operation

5. How we use your information

We may use personal information to process and fulfil orders; confirm orders and arrange delivery; contact you regarding orders; send transactional communications; process cancellations, returns and refunds; respond to enquiries and support requests; process and verify payments; detect suspicious or fraudulent transactions; operate, maintain and improve our website; diagnose technical problems; protect website security; understand website usage through analytics where enabled; send promotional communications where appropriately subscribed or consented; comply with applicable laws, tax and regulatory requirements; respond to lawful requests; establish, exercise or defend legal claims; and prevent fraud or misuse.

6. Sharing of personal information

We do not sell your personal information as a business practice.

We may share relevant information with service providers and other parties where reasonably necessary to provide our services or comply with law, including payment service providers, shipping and delivery partners, website hosting and infrastructure providers, email and transactional communication providers, analytics providers, technology and security providers, professional advisers, and government, regulatory or law-enforcement authorities where legally required.

7. Payment and third-party services

When you use services provided by third parties through our website, such as payment processing, those third parties may process information according to their own privacy policies and terms.

Eden’s Thread is not responsible for the privacy practices of third-party websites or services that we do not control.

8. Cookies and similar technologies

Our website may use cookies or similar technologies necessary for website functionality, security, preferences, analytics or other legitimate purposes.

Where required by applicable law, we will provide appropriate choices or consent mechanisms for non-essential cookies or similar technologies.

9. Marketing communications

If you subscribe to our newsletter or otherwise consent to receive promotional communications, we may use your contact details for new collection announcements, product updates, offers, promotions, styling content and other Eden’s Thread communications.

You may unsubscribe from promotional emails at any time by using any unsubscribe link included in our emails or by contacting us at hello@edensthread.com.

Transactional communications relating to an order may still be sent where necessary.

10. Data retention

We retain personal information only for as long as reasonably necessary for order fulfilment, customer support, returns and refunds, transaction and accounting records, legal and tax obligations, dispute resolution, fraud prevention and enforcement of agreements.

When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal, regulatory, tax and accounting requirements.

11. Data security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no electronic transmission, storage system or internet-based service can be guaranteed to be completely secure.

12. Children’s privacy

Eden’s Thread offers products that may be purchased for children. However, our website and purchasing process are intended to be used by adults and persons legally capable of entering into transactions.

We do not knowingly seek to collect personal information directly from children. Parents or legal guardians should place orders for children’s products where the order involves information relating to a child.

13. Your privacy rights

Subject to applicable law and provisions in force from time to time, you may have rights relating to your personal information, including rights to request information regarding processing, request correction or deletion where legally applicable, withdraw consent where processing is based on consent, raise grievances, and exercise other rights available under applicable data-protection law.

To submit a privacy-related request:

Email: hello@edensthread.com
Customer Care: +91 91460 04224

We may need to verify your identity before acting on certain requests.

14. Grievance redressal

Grievance Officer: Sonia Sophia Joseph
Email: hello@edensthread.com
Phone: +91 91460 04224
Address: N307, City Avenue, Wakad, Pune, Maharashtra – 411057

We will endeavour to acknowledge complaints promptly and address them within the timelines applicable under law.

15. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology, services or applicable laws.

16. Contact us

Edens Thread
N307, City Avenue, Wakad, Pune, Maharashtra – 411057
GSTIN: 27ALBPJ4996Q1Z8
Website: edensthread.com
General Enquiries: hello@edensthread.com
Order-related Enquiries: orders@edensthread.com
Customer Care: +91 91460 04224