Shipping & Delivery Policy

1. Shipping coverage

Eden’s Thread currently offers shipping within India, subject to delivery serviceability at the address provided during checkout.

We do not currently offer international shipping unless specifically stated on the website for a particular product or order.

2. Shipping charges

Standard shipping is free on eligible orders. No separate standard shipping charge will be added to eligible orders during checkout.

3. Order processing and dispatch

Orders are generally dispatched within 3–5 days from the date of order placement, subject to successful payment confirmation, product availability, accurate customer information, product-specific preparation requirements, serviceability and circumstances beyond reasonable control.

Made-to-order or customised products may require additional preparation time. Where a different preparation timeline applies, it will be communicated on the relevant product page or before fulfilment.

4. Delivery timeline

Once dispatched, delivery time depends on destination, courier partner and logistics conditions. Delivery estimates are indicative and may vary.

Possible causes of delay include courier delays, weather, transportation disruptions, incorrect/incomplete address, remote-area delivery, public holidays, strikes, natural events, government restrictions and other circumstances beyond reasonable control.

5. Order tracking

Where tracking information is available, we may provide it by email, SMS, WhatsApp or another available communication method.

For tracking issues or unusual delays, contact orders@edensthread.com.

6. Delivery address

Customers are responsible for providing a complete and accurate delivery address, including full name, house/flat/unit number, building/society, locality, city, state, PIN code, reachable mobile number and useful landmark.

We will not be responsible for delivery failure caused by an incorrect or incomplete address supplied by the customer.

Contact orders@edensthread.com immediately if an address needs correction. Address changes cannot be guaranteed after dispatch.

7. Failed delivery attempts

If delivery cannot be completed because the customer is unavailable, the address is incorrect/incomplete, delivery is refused, the courier cannot contact the customer, the location is unserviceable or multiple attempts fail, the order may be returned to Eden’s Thread.

Where reasonable, we will attempt to contact the customer. Any re-delivery arrangement or additional cost, where applicable, will be communicated before it is incurred.

8. Delivery inspection

Customers are encouraged to inspect the package when received.

If the outer package appears damaged, opened or tampered with:

1. Photograph/video the package before opening.
2. Record the condition of the package.
3. Record the package-opening process.
4. Contact orders@edensthread.com as soon as reasonably possible.

For return, damage, defect, shortage or incorrect-product claims, a clear continuous package-opening video may be required.

9. Package-opening video

Customers should record a continuous package-opening video for every order where a return, defect, damage, shortage or incorrect-product claim may later be raised.

The video should start before opening the sealed package, clearly show the package, show any visible damage or tampering, capture the complete opening process, and show all products and contents received.

Retain the video until any claim is resolved.

10. Lost or delayed shipments

If an order appears lost, significantly delayed or incorrectly delivered, contact orders@edensthread.com. We will coordinate with the delivery partner and investigate.

11. Remote or restricted locations

Certain PIN codes may have courier restrictions or limited service. If an address is found unserviceable after an order is placed, we will contact the customer to determine an appropriate solution.

12. Made-to-order products

Made-to-order products may require additional preparation before dispatch. Any product-specific preparation period displayed on the product page will apply where expressly stated.

Made-to-order products are not eligible for change-of-mind returns, subject to applicable rights relating to defective, damaged, incorrect or otherwise non-conforming products.

13. Delivery delays beyond our control

Eden’s Thread is not responsible for delays caused by natural disasters, severe weather, floods, transportation disruptions, strikes, government restrictions, public emergencies, widespread technical failures, courier network disruptions or other force majeure events.

14. Questions about delivery

Order and delivery-related questions: orders@edensthread.com
Customer Care: +91 91460 04224
General enquiries: hello@edensthread.com

15. Contact details

Edens Thread
N307, City Avenue, Wakad, Pune, Maharashtra – 411057
GSTIN: 27ALBPJ4996Q1Z8
Website: edensthread.com
Customer Care: +91 91460 04224